Change Password

Go to Preferences > Trader section > Change password

The Change password dialog will open where you can change your password. If you are having issues with remembering your old password, contact your broker. 

Two-step Authentication

• All of CQG's apps are capable with two-step authentication, see: http://help.cqg.com/mycqg/

Change Password

Go to Preferences > Trader section > Change password

The Change password dialog will open where you can change your password. If you are having issues with remembering your old password, contact your broker. 

Two-step Authentication

• All of CQG's apps are capable with two-step authentication, see: http://help.cqg.com/mycqg/

Language

Theme

Buy/Sell colors

This setting will affect colors throughout the interface for trading buttons, showing how buy and sell orders and long and short positions are represented. Most of the time, the system will detect which region/locale and default to a preferred color scheme.

Price movement colors

This setting affects net change and market up/down elements throughout the interface.

Account display

The account display will affect the account picker in order placement and orders and positions widgets.

Price Format

Fractional pricing support

Ag and fixed income customers can now easily display pricing with separators for fractions, making prices easier to read.

• Go to Preferences (gear icon in the lower left) > Interface section > Price format.
• Type in a symbol name in the search field to add it to the customization list and select a preferred format.

Layout

This setting is automatic when logging in from a mobile or desktop device. 

Language

Theme

Buy/Sell colors

This setting will affect colors throughout the interface for trading buttons, showing how buy and sell orders and long and short positions are represented. Most of the time, the system will detect which region/locale and default to a preferred color scheme.

Price movement colors

This setting affects net change and market up/down elements throughout the interface.

Account display

The account display will affect the account picker in order placement and orders and positions widgets.

Price Format

Fractional pricing support

Ag and fixed income customers can now easily display pricing with separators for fractions, making prices easier to read.

• Go to Preferences (gear icon in the lower left) > Interface section > Price format.
• Type in a symbol name in the search field to add it to the customization list and select a preferred format.

Layout

This setting is automatic when logging in from a mobile or desktop device. 

Trading preferences for HOT and SST

• Enter trades from the buy/sell columns
• Right-click to cancel orders

Trading preferences by symbol

• Trading preferences for symbols have been consolidated to a single screen
• Set settings for all symbols
• Or add a symbol to the symbol list, then go to its page and override its settings by checking the box on the left, then customizing values.

Reporting

Preferences > Reporting > Position, OTE, P/L

Trading preferences for HOT and SST

• Enter trades from the buy/sell columns
• Right-click to cancel orders

Trading preferences by symbol

• Trading preferences for symbols have been consolidated to a single screen
• Set settings for all symbols
• Or add a symbol to the symbol list, then go to its page and override its settings by checking the box on the left, then customizing values.

Reporting

Preferences > Reporting > Position, OTE, P/L

Enable and configure smart orders, such as Bracket or Iceberg orders.

Before setting preferences for all but OCO orders, choose whether the settings should apply to all symbols or a particular symbol. The symbols list is a master list for all smart orders, so that all symbols from each tab are listed there.

Configure Bracket Orders

• In order to place bracket orders, toggle switch must be set to on/blue. Currently this is on by default. 
• Clicking the checkbox on the left will enable you to customize bracket order settings.
• Enter a tick, profit value, or price for the target order. You can also select limit, trailing limit, or iceberg order type.
• Enter a tick value for the stop loss order. You can also select stop, stop limit, or trailing stop order type.
• 

Configure Iceberg Limits

• In order to place Iceberg limit orders, you must select the Enable check box.
• Enter a visible order size. Only this size is displayed on the book.
• 

Configure Trailing Orders

• In order to place trailing stop or limit orders, you must select the appropriate Enable check box.
• Choose the behavior for the trailing limit orders by selecting one of the radio buttons.
• 

Enable and configure smart orders, such as Bracket or Iceberg orders.

Before setting preferences for all but OCO orders, choose whether the settings should apply to all symbols or a particular symbol. The symbols list is a master list for all smart orders, so that all symbols from each tab are listed there.

Configure Bracket Orders

• In order to place bracket orders, toggle switch must be set to on/blue. Currently this is on by default. 
• Clicking the checkbox on the left will enable you to customize bracket order settings.
• Enter a tick, profit value, or price for the target order. You can also select limit, trailing limit, or iceberg order type.
• Enter a tick value for the stop loss order. You can also select stop, stop limit, or trailing stop order type.
• 

Configure Iceberg Limits

• In order to place Iceberg limit orders, you must select the Enable check box.
• Enter a visible order size. Only this size is displayed on the book.
• 

Configure Trailing Orders

• In order to place trailing stop or limit orders, you must select the appropriate Enable check box.
• Choose the behavior for the trailing limit orders by selecting one of the radio buttons.
• 

In the lower left bar, the connection status icon shows the general health of your connection to CQG. This is meant to show the general health of the connection to CQG.

• Green: connection is good, the ping to CQG servers is less than 2.5 seconds
• Yellow: connection is not good, the ping to CQG servers is more than 2.5 seconds
  

Clicking on the network connection status icon will launch the Network dialog. This dialog gives an overview of your connection and will help with troubleshooting.

• Connection to CQG: ping time to CQG servers. Anything less than 2500 ms is considered good.
• Bandwidth: shows the peak bandwith consumption and current bandwidth consumption.
• Disconnects: shows the number of disconnects in the last hour and 24 hours. 10 or more disconnects in the last hour is not good.
• System info: information about your machine.
• Data usage: amound of data used by CQG Desktop in the last hour and 24 hours.
• System messages: Messages about system outages or planned maintenance.

If you see information here that indicates a bad connection, take a screenshot of the dialog. If you are having issues and need to contact support, you can click on the "Send feedback" button. It will open the send feedback dialog. Attach the screenshot of the dialog to help our technicians diagnose issues.

In the lower left bar, the connection status icon shows the general health of your connection to CQG. This is meant to show the general health of the connection to CQG.

• Green: connection is good, the ping to CQG servers is less than 2.5 seconds
• Yellow: connection is not good, the ping to CQG servers is more than 2.5 seconds
  

Clicking on the network connection status icon will launch the Network dialog. This dialog gives an overview of your connection and will help with troubleshooting.

• Connection to CQG: ping time to CQG servers. Anything less than 2500 ms is considered good.
• Bandwidth: shows the peak bandwith consumption and current bandwidth consumption.
• Disconnects: shows the number of disconnects in the last hour and 24 hours. 10 or more disconnects in the last hour is not good.
• System info: information about your machine.
• Data usage: amound of data used by CQG Desktop in the last hour and 24 hours.
• System messages: Messages about system outages or planned maintenance.

If you see information here that indicates a bad connection, take a screenshot of the dialog. If you are having issues and need to contact support, you can click on the "Send feedback" button. It will open the send feedback dialog. Attach the screenshot of the dialog to help our technicians diagnose issues.